Digital Government e-People

description

This system is a major government-wide online communication
channel where all civil petitions, proposals, and policy discussions
are conveniently filed and processed on the Internet.

System feature

One-stop processing
Once a petition or a proposal is filed, the system relays it to the most relevant
institution for one-stop processing. It also administers a feedback satisfaction
assessment to improve the service quality.
More than 900 government entities including ministries, local government offices,
educational offices, overseas diplomatic offices, and judicial organizations are
connected to E-People
Easy addition of new administrative institutions and service expansion
The number of participating organizations increased from 7 in 2005 to 924 in
2017, with service additions including petition/proposal filing and policy engagement
(2005), government waste report (2011) and public interest report (2012).
Big data analysis service
The system monitors people’s opinions and identifies frequently-filed or rapidly
increasing requests, which are then transferred to relevant institutions for com-
plaint prevention and an early resolution.